Frequently Asked Questions(FAQ)

How does it work?

After signing up, you'll have a dashboard where:

  1. You can submit post requests whenever you want;
  2. You can specify post requirements, asset sources (brand book, logo, font, etc.), and any other important details;
  3. Our platform finds the best creator from our pool to create your post;
  4. Once started, the platform will send you regular updates on the progress of your post;
  5. Once completed, the post is automatically submitted to you for feedback & revisions.

Do you offer a free trial?

Yes, we do! We have a "first post" money-back guarantee, which means if you cancel before you've requested more than one post, you will receive a full refund, no questions asked.

What types of content do you create and how do I determine which type to use for my posts?

Social content comes in many shapes, sizes, and levels of engagement. For social media, visual, interactive, and entertaining content provide the best short-term results. However, it all starts by understanding your target audience and its media consumption habits. Some content will generate awareness about your brand or educate your audience about your products. Other content will aim to convince or inspire your audience to make a purchase or some other form of customer engagement. We have content creators who specialize in a dozen different industries and can create an array of content themes, including featured product posts, featured promos, FAQs, trivia, client reviews/testimonials, and promos to name a few.

Does my B2B business even need a social media presence?

Through social media, you have the opportunity to humanize your business and highlight the human experience. As a B2B company, it's easy to forget that you're still marketing to people. Viewers equate activity on social media with business productivity. By having a social media presence, it shows you’re a company that’s engaged and moving forward. Alternatively, not having a presence sends the message that your business is inactive, and that’s not good for your B2B. For relatively little-to-no cost, you have the ability to generate leads, drive conversions and increase brand awareness.

What is The Triple H Content Framework and how is it relevant to DashoContent?

We are firm believers in The 3H Content Framework. Here's a quick breakdown:

  • Hero: Grab people’s attention. Hero content is designed to be highly shareable and have a lasting impression on a mass audience. To meet this high standard, marketers dedicate more production effort and budget to make their hero content shine.
  • Hub: Keep them coming back for more. Hub content is created on a regular basis and released at a set time. The purpose of this type of content is to keep customers engaged. It keeps the brand top of mind and keeps the audience entertained with consistently fresh educational content.
  • Help: Answer their questions. Help content is evergreen content that customers are seeking out. As the name suggests, it’s there to help your customers. It’s content that your customers are routinely looking for and provides an opportunity for your business to lend a helping hand.

At DashoContent, we specialize in providing Hub & Help content for your business. By releasing a steady stream of this type of content all year long, we can help you maintain a solid digital presence and build trust with your customers.

How many posts will I get per month?

As many as you want! Just make sure to choose how many posts you need per month. For example, if you subscribed to 4 posts this month, you can use all 4 post requests for one week or spread them out from week to week. All up to you! If you need more posts, you can always order again to add to your post requests count.

Do I have to stick to the same content themes every month?

Not at all. You can change it up as much as you want from month to month. But if you're happy with the same set of themes, that's cool too.

What happens after my post requests are approved?

Once you're happy with your creator's work, you can save the post and schedule it on your favourite social media scheduler. Please note that our partner content creators are not social media managers. We do not post to your account. We create the posts, write copy, as well as captions. However, for a limited offer, we can schedule your posts for the first 30 days if you provide the logins to your scheduler app or page.

What if I don't like my post? Do you offer revisions?

Creating engaging content is a collaborative process. That's why we offer free revisions that don't count against your posts for the month, as well as a money-back guarantee. Our goal is to make sure you're happy with your content!

Is there a way to preview the final post?

Yes! You can even share a preview link with your team the same way you would share a Google Drive file - copy the link or share it via email.

How are your prices so low?

DashoContent has a community of vetted partner social media content creators who cover over a dozen different industries. In exchange for consistent work, our creators work for rates lower than your average industry freelancers – we bring those cost savings to you. We use a true free market of the gig economy and tools for the future of work to bring value to both sides. Our creators, on average, make 20% more than they normally do on other platforms (like Fiverr).

What's the turnaround time for each request?

The content creation generally takes about 3-5 business days per 4 posts but depending on the type of project.

How do you check for quality?

We have a team of moderators (editors) who look over every post that gets submitted - we don't send anything that isn't up to a standard.

Do you align with the branding? What about images?

Yes! We do align on all content based on your customer card. You will be asked to provide branding assets upon setup and each time you request a post. The more detailed you are, the better our creators can match the content to your brand. Feel free to add some images you'd like to include in your post. If not, we also provide royalty-free image sourcing for your content.

Do I own the content?

Yes, you fully own any completed requests that are delivered to you.

Do I have to pay every time I need a post?

We are a **software as a service (**SAAS) content subscription service. In order to simplify the process, we employ a recurring subscription as our business model. This means that your subscription automatically renews at the end of its term. For example, if you sign up for a monthly subscription of 4 posts, you are entitled to request 4 posts. In the event that you only use up 2 posts for the current month, the remaining 2 posts will be carried over, giving you a total of 6 posts for the next month. Unlike many agencies, we make it convenient for you to request content per month by using the recurring credits you have subscribed to.

Where can I see sample work?

Because we're a fully ghostwritten content creation service, we cannot legally share the work we've created for our customers. However, you can check out our site for posts that are free to showcase: https://www.dashocontent.com/samples

I have more questions. How can I get in touch?

You can also reach us by email: info@contentdash.app